View the Banking on Customer Intelligence: How financial services firms can leverage customer data to rebuild trust Demo
Over the past 18 months you’ve seen your share of disruption in the financial services industry. Today, you’re navigating shifting competitive landscapes while your team regroups and rethinks short- and long-term strategies. Your success depends on understanding the importance of customer retention.
In this complimentary 1to1 webcast recording, industry thought leaders Don Peppers and Tony Compton discuss the need to integrate disparate sources of data to improve customer retention. They also explain how you can use customer insight to rebuild customer trust and create a competitive advantage in the financial services industry.
You will learn how to:
- Build customer trust to gain a competitive advantage
- Utilize data to know and delight customers
- Realize the full lifetime value from each customer
- Deliver consistent experiences in multichannel environments
- Leverage social media to track customer activities and sentiment
View this recorded webcast now to find out how to gain a holistic view of customers across all touchpoints.