Infor Application Management Services helps your organization focus on what it does best.
Your organization doesn’t generate its own electricity or manufacture its own paper— everyone buys those resources from specialists. Technology has reached that same point—it’s now a resource that’s too critical to handle yourself.
Infor Managed Services provides tailored service-level agreements (SLAs) that support your everyday service requirements, as well as your longer-term application management strategy. We assign a dedicated service level manager to your account to manage all services related to your Infor solutions, as well as third-party applications, integrations, and customizations. You also get access to a first-line, skilled service desk team who speak your native language. Your SLA covers system help, system control, customization care, and IT management.
Infor Application Management Services helps companies like yours:
- Gain guaranteed availability of skilled people
- Get a single point of contact for system and application management
- Monitor all components – Early Warning
- Improve management of daily operational systems
- Solve Technical Incidents and Problems
- Backup & Restore Management
- Install routine software patches and feature packs
- Improve continuity
Infor Application Management Services assures consistent uptime and top performance through Service Level Agreements tailored to the specific needs of your business. You can choose an ideal mix of services and support.